Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager at snapAddy, you’ll ensure that our most important customers achieve long-term success with our products. You’ll manage high-profile accounts, serve as a strategic partner at the decision-maker level, and share your knowledge with the team.

What You Will Do

Your daily doing will involve supporting our strategically important clients, developing joint success plans, conducting regular business reviews, identifying churn risks, and implementing measures to retain customers.

Why It Might Be a Fit

You’ll work independently, use AI in your day-to-day work, develop training materials, and help shape the department’s future development.

Requirements

• Several years of professional experience (ideally 5+ years) in customer success, account management, or a comparable client-facing role
• Experience supporting large or complex clients
• Ability to interact confidently with decision-makers and stakeholders at the management level
• Excellent communication skills
• Strategic and data-driven thinking
• Interest in digital solutions and a solid basic understanding of technology
• Openness to AI tools and a willingness to use them to make your daily work more efficient
• Very good German and good English skills
• Ideally, a vocational training program or a degree in business informatics, communications, business, or the humanities

Benefits

• Your own exciting area of responsibility
• Work at a rapidly growing and successful tech startup
• Flexible work-from-home policy
• Free drinks, granola bar, and team events
• Regular, free massage sessions
• Generous employee discounts
• Your own ‘JobRad’ bike after your first year
• The best coworkers in the whole city