Senior Sales Operations Analyst

Job Summary

We are seeking a highly analytical and execution-oriented Senior Sales Operations Analyst to support revenue growth across New Business, Expansion, and Renewal motions. This role will partner directly with Sales Leadership, Finance, Marketing, and Sales Operations to drive pipeline visibility, forecast accuracy, compensation execution, and performance analytics. The ideal candidate is data-driven, detail-oriented, systems fluent, and thrives in a fast-paced, high accountability environment.

Essential Duties And Responsibilities

• Pipeline & Performance Analytics
  • Own weekly and monthly reporting for pipeline, velocity, productivity, and key KPIs
  • Develop standardized dashboards for leadership and board reporting
  • Ensure pipeline integrity and stage hygiene
  • Analyze conversion rates by segment, territory, and revenue motion
  • Track leading indicators of pipeline creation
• Forecasting & Revenue Insights
  • Support forecast process and rollups
  • Analyze forecast risk & upside by deal and rep
  • Identify trends impacting revenue attainment
  • Build and maintain revenue calendars
  • Partner with Finance on bookings and revenue reconciliation
• Compensation & Productivity Analytics
  • Support sales compensation plan modeling and reporting
  • Validate attainment calculations
  • Track quota distribution and coverage models
  • Measure rep productivity
  • Identify performance gaps and recommend corrective actions
• Systems & Process Optimization
  • Maintain CRM data integrity (Microsoft Dynamics 365)
  • Improve reporting automation and data flows
  • Support territory design and account segmentation
• Strategic Projects
  • Support GTM planning and headcount modeling
  • Assist in annual operating planning
  • Analyze pricing, discounting, and deal structure trends
  • Deliver ad hoc analyses for senior leadership
  • Prepare board-level reporting materials

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Less than 25%

Education

Minimum: 4 Year/Bachelor’s Degree in Business, Marketing, Sales, or a related field preferred

Experience

Minimum Years of Experience: 2 years Sales Operations, Revenue Operations, FP&A, or similar analytical role

Knowledge, Skills, And Abilities

• Analytical rigor
• Attention to detail
• Executive communication
• Ownership mindset
• Process discipline
• Cross-functional collaboration
• Strong Excel skills (advanced formulas, pivot tables, modeling)
• Experience building dashboards (Power BI, Tableau, Looker, etc.)
• CRM experience (Dynamics, Salesforce, HubSpot)
• Strong quantitative and problem-solving skills
• Ability to translate data into actionable insights
• Experience supporting multi-motion revenue models (New, Expansion, Renewal)
• Experience in SaaS or services environment
• Exposure to compensation modeling
• Experience preparing executive or board-level reporting

Working Conditions And Physical Requirements

• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Reliable and predictable attendance.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.