Role Overview
The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience.
What You Will Do
Manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support.
Why It Might Be a Fit
This role directly influences renewal outcomes, usage expansion, and account health. Through targeted engagement plans, workflow training, value identification, and partnership with internal teams, you will play a central role in retention and growth.
Requirements
- Strong MS Office skills, including Word, Excel, and PowerPoint
- Two to five years of work experience, ideally in financial services, customer success, client-facing roles, account management, or consultative sales environments
- Experience using CRM systems such as Salesforce, with comfort navigating engagement or cadence tools
- A positive, proactive attitude and the ability to work collaboratively in a fast-moving environment
- Exceptional listening and communication skills with the ability to convey complex information clearly and concisely
- Proven ability to build strong relationships with senior client stakeholders and maintain a high level of client satisfaction
- Strong organizational skills, with the ability to prioritize, multitask, and manage competing demands
- Curiosity, problem-solving ability, and an interest in understanding market trends and client needs
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
To apply for this job please visit spgi.wd5.myworkdayjobs.com.
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