Sr Specialist, Sales Operations/Support

Role Overview

Partner with senior leadership to execute customer retention strategy, fostering relationships with clients across Latin America. Use cutting-edge tools to support sales and drive retention. Work alongside cross-functional teams and diverse clients, building a worldwide network.

What You Will Do

Act as a strategic partner and retention champion for Revenue leadership, providing complex deal enablement and reducing internal touchpoints through end-to-end facilitation of the retention process.

Why It Might Be a Fit

Deliver regular revenue forecast updates, monitor market trends, and advise on deal strategy. Drive the adoption and utilization of enablement tools, and continuously develop expertise related to the company’s operations, clients, products, and strategies.

Requirements

• Professional experience in SaaS or a similar business environment
• Proven commitment to excellence, solving complex challenges, and delivering results with a positive attitude
• Strong communication and influencing skills
• Excellent critical thinking and problem-solving skills
• Self-starter who takes initiative, brings ideas to life, and drives independent execution
• English fluency
• Client-facing experience, preferably with retention & negotiation experience
• Sales, Support, or Enablement background preferred
• Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools

Benefits

• Health & Wellness
• Flexible Downtime
• Continuous Learning
• Invest in Your Future
• Family Friendly Perks
• Beyond the Basics