Scaled Customer Success Manager

Spellbook is a comprehensive AI copilot for transactional lawyers that helps legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. As a Scaled Customer Success Manager, you’ll drive adoption, retention, and engagement across a high-volume portfolio of small to mid-sized customers.

Requirements

• 2+ years in customer success, account management or a similar role in a B2B SaaS environment.
• Experience with scaled/lifecycle CS or managing high-volume SMB customer segments.
• Proven ability to manage and impact a large volume of accounts without sacrificing the quality of support or customer outcomes.
• Excellent written communication skills.
• Strong organizational skills and a systems mindset.
• Familiarity with CRMs (e.g., HubSpot) and willingness to maintain clean and consistent data hygiene.
• Self-starter who thrives in a fast-paced, constantly evolving environment.

Benefits

• Access to company-paid group benefits for you and your family
• Disconnect during holiday closure and take advantage of generous time off policies throughout the year
• Monthly paid meals
• Annual wellness allowance to support your well-being
• Parental leave top-ups as your family grows
• $1,000 towards mental health support