Customer Success Manager

Role Overview

The Customer Success Manager owns the client relationship end to end, providing consultative support, resolving client questions, and maintaining regular communication to strengthen satisfaction and loyalty.

What You Will Do

The role involves analyzing client usage and feedback, identifying risks and improvement opportunities, and providing structured recommendations to support client success goals.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in a client-facing role in fintech or trading software, with a track record of retaining and growing corporate accounts.

Requirements

• 3+ years in a client-facing role (Customer Success, Account Management, Business Analysis or Onboarding) in fintech or trading software
• Good working knowledge of FX/CFD trading
• Ability to analyse usage, execution data and client feedback
• Experience organising and delivering client training
• Good MS Excel skills
• Practical daily use of AI tools
• Excellent verbal and written communication skills in English

Benefits

• Private medical insurance
• Relocation support
• Support with settling into life in Cyprus
• A comfortable office environment
• Welcome Baby Bonus and Baby Box
• Birthday voucher
• Partial compensation for sports activities and wellness initiatives
• Greek language classes

Tagged as: Excel