Customer Success Manager – Mid Market

Role Overview

The Customer Success Manager II will ensure an outstanding customer experience throughout the customer’s lifecycle by understanding and aligning with their strategic goals. They will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage their proficiency in SPS Commerce products to drive customer adoption and success.

What You Will Do

Key responsibilities include developing a deep understanding of customers’ business models, building relationships, serving as a trusted adviser, creating plans outlining critical success factors, and delivering revenue recovery services efficiently and effectively.

Why It Might Be a Fit

The ideal candidate will have a proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives, and excellent verbal and written communication, presentation, organization, and time management skills.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management)
• Experience within a SaaS environment or have SaaS clients
• Proven ability to build strong relationships with customers
• Excellent verbal and written communication, presentation, organization, and time management skills

Benefits

• Comprehensive benefits package
• Annualized compensation range of $70,000 – $90,000 CAD/US
• Country-specific benefits aligned with local laws and market practices