Key Account Manager

Role Overview

Join the Customer Success Management team to improve customer retention of products and services in Chile. As a Key Account Manager, you will be responsible for a portfolio of high-value customers, creating a constant communication relationship and attending to their needs.

What You Will Do

Conduct meetings and visits to understand merchant needs, make outbound contacts to prevent churn, and execute retention metrics. Identify and execute cross-selling opportunities and provide exceptional service to merchants.

Why It Might Be a Fit

We are looking for disciplined people who can manage a customer portfolio, make decisions based on data, and adapt to merchant difficulties. Excellent verbal and written communication skills, empathy, and rapid learning ability are required.

Requirements

• Disciplined person to manage a customer portfolio
• Ability to make decisions based on data
• Autonomous decision-making
• Excellent verbal and written communication skills
• Empathy and tolerance for frustration
• Rapid learning ability
• Service-oriented mindset
• Teamwork and collaboration with other areas
• Salesforce/SOAP/GSheets management (Basic/Intermediate)