Lead-Account Management

We are seeking a highly experienced and motivated Content Lead to oversee and guide our content creation efforts on process documentation and knowledge base development.

Requirements

• Proven experience in workforce management or a similar role (preferably in a contact center environment).
• Strong analytical skills with the ability to interpret data and make quick decisions.
• Proficiency in workforce management tools.
• Excellent communication and collaboration skills.
• Ability to multitask and remain calm under pressure.
• Intermediate to advanced knowledge of Microsoft Excel or Google Sheets.