Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment to provide excellent customer experience, process financial transactions, and recommend banking solutions to customers. You will work in a team to achieve assigned goals and business objectives, and help build a positive, diverse, and equitable work environment.

What You Will Do

Your day-to-day responsibilities will include processing financial transactions, understanding and determining customer needs, responding and resolving customer concerns, and promoting banking solutions to customers.

Why It Might Be a Fit

We are looking for a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. You will need to be a dynamic communicator with established customer experience skills who can connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs