Customer Experience Associate – Spanish, Punjabi and/or French Language Skills and Asset

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. The role requires strong administration, organizational, planning, and time management skills. The associate will work in a team environment, respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.

What You Will Do

The associate will process financial transactions, understand and determine customer needs, respond and resolve customers’ concerns, achieve assigned goals and business objectives, and connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Why It Might Be a Fit

The ideal candidate is a go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities. The associate should be a dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

• Dental insurance
• Vision insurance
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs