Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. You’ll provide an exceptional member experience in every interaction, provide insightful advice and direct support to members in need, and diagnose and resolve issues with teaching and guidance.

What You Will Do

Your responsibilities will include providing an exceptional member experience in every interaction, providing insightful advice and direct support to members in need, and diagnosing and resolving issues with teaching and guidance.

Why It Might Be a Fit

We’re seeking people who want to build a career that is aligned with their interests, with a passion for exceptional customer service, the automotive industry, and cutting-edge technology.

Requirements

• High School Diploma required
• Associates Degree or Bachelor’s degree preferred
• Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof
• Excellent communication skills – both verbal and written word
• Passionate and confident over the phone or on video chat
• Comfortable with twitter, email, text, or any written form
• Savvy and demonstrate creative solutions
• Ability to sway the opinion of others through verbal and/or written correspondence
• Ability to adapt communication style to fit the style of others
• Ability to diagnose issues quickly and resolve with patience and empathy
• Demonstrated ability to interject personality into written content without crossing professional boundaries
• Strong customer service, interpersonal and relationship-building skills
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
• Ability to work well under pressure
• Active listening skills
• Strong multi-tasking skills, organizational, time management, planning and problem solving skills
• Self-sufficient, resourceful and works well with minimal supervision

Benefits

• Pay rate of $20.00 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)