Customer Operations Supervisor

Role Overview

The Customer Operations Supervisor will support customer service teams and operational initiatives, contributing to a positive employee and customer experience. This role involves supervising client Customer Service teams, identifying process improvement opportunities, and presenting recommended action plans to the Operations Manager.

What You Will Do

The Customer Operations Supervisor is responsible for managing day-to-day employee matters, interviewing prospective employees, and providing feedback to the Operations Manager and Human Resources. This role also involves partnering with the Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives.

Why It Might Be a Fit

To be successful in this role, you’ll need strong organizational, time management, and planning skills, as well as excellent interpersonal skills and the ability to interact with internal departments and all levels of management.

Requirements

• High School Diploma or equivalent
• 3–5 years of combined experience in a customer call center, luxury hospitality, automotive, concierge services, case management, or a related field
• Experience managing and coaching others and improving performance
• A thorough understanding of contact center technologies, customer tracking systems, and related reporting systems preferred

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)