Associate Customer Success Manager

Role Overview

Manage a high-volume portfolio of clients, ensuring seamless contract renewals, protecting core EAP offerings, and delivering consistent service excellence across a fast-paced, transactional environment. Work fully remote from Brisbane, Melbourne, or Sydney.

What You Will Do

Serve as the primary point of contact for assigned accounts, manage contract renewal processes, drive upsell of additional services, and proactively identify at-risk accounts.

Why It Might Be a Fit

Strong organisational skills, ability to manage multiple priorities, and a proactive approach to identifying at-risk accounts are required. Experience with HR, employee wellbeing, or EAP programs is preferred.

Requirements

• 2+ years in account management, customer service, or sales roles
• Strong sales experience and commercial acumen
• Experience with HR, employee wellbeing, or EAP programs
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in CRM systems (Salesforce or equivalent)
• Advanced Microsoft Office Suite and reporting tools
• Ability to work efficiently in a high-volume, transactional environment
• Detail-oriented with strong attention to accuracy
• Proactive problem-solving approach
• Ability to work across multiple tech platforms
• High School Diploma or equivalent; Bachelor’s Degree in Business, Human Resources, or related field preferred
• Ability to pass background checks and security clearances as required by TELUS Health
• Right to work in Australia

Benefits

• Competitive salary package with generous commission scheme
• 2 dedicated Wellbeing Days annually, plus Volunteer Days
• Comprehensive insurance coverage including Total Disability and Death Cover
• Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
• Flexible work arrangements
• Award-winning Amazing People Performance Development program
• LinkedIn Learning account with unlimited access to thousands of professional courses
• Six employee-led Diversity & Inclusiveness resource groups