Customer Success Manager

Role Overview

The Economist Group is seeking a Customer Success Manager to join The Economist Intelligence Unit (EIU) at a time of continued growth and investment. The role will support the success and retention of our China client base, ensuring customers derive value from EIU’s solutions and services.

What You Will Do

Manage a portfolio of China & Taiwan client accounts, supporting customer engagement, adoption, and satisfaction. Monitor customer health metrics, identify opportunities to strengthen client value, and lead onboarding and user enablement.

Why It Might Be a Fit

Ideal candidate has 5+ years’ experience in customer success, account management, or a client-facing role, with experience working with clients across the China market. Strong communication and relationship management skills, ability to manage multiple priorities, and a collaborative approach are required.

Requirements

• 5+ years’ experience in customer success, account management, or a client-facing role
• Experience working with clients across China market
• Demonstrated ability to manage customer retention, renewals, and lifecycle engagement
• Strong communication and relationship management skills
• Ability to manage multiple priorities across a portfolio of accounts
• A collaborative approach, with experience working across commercial and product teams

Benefits

• Highly competitive pension or 401(k) plan
• Private health insurance
• 24/7 access to counselling and wellbeing resources through Employee Assistance Program
• Work From Anywhere program
• Generous annual and parental leave
• Dedicated days off for volunteering and moving home
• Free access to all The Economist content