Customer Experience Coordinator

Role Overview

This position is responsible for counseling and educating the customer on all moving-related service needs, providing an exceptional experience. The role reports directly to the Customer Experience Manager and/or the Director, Customer Experience.

What You Will Do

Perform introductory and pre-move counseling, manage customer service needs, provide clear communication, and analyze survey results to identify items outside of the client policy.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, be highly customer service oriented, and have the ability to prioritize and re-prioritize as situations and needs change throughout the workday.

Requirements

• High School diploma (bachelor’s degree preferred)
• Two years experience in relocation or closely related customer service industry preferred
• Type 40-50 WPM
• Proficiency in Microsoft Office

Benefits

• Competitive wage
• Comprehensive benefits package
• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO)
• Paid company holidays
• Tuition reimbursement plan