Customer Experience Coordinator

Role Overview

Responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store. Creates a positive internal and external customer experience and promotes a culture of honesty and integrity.

What You Will Do

Assigns registers, supports and responds to POS coverage needs, trains and coaches Associates on personalizing the customer experience, addresses customer concerns and issues promptly, and ensures adherence to all labor laws, policies, and procedures.

Why It Might Be a Fit

Able to work flexible schedule, including nights and weekends, strong understanding of merchandising techniques, capable of multi-tasking, and strong communication and organizational skills with attention to detail.

Requirements

• 1 year retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance