Role Overview
As a Customer Growth Manager, your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.
What You Will Do
You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.
Why It Might Be a Fit
Meet and exceed ambitious targets and revenue goals set by the customer growth management team. Develop and maintain strong relationships with key stakeholders and decision-makers.
Requirements
- Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
- Experience and/or education in hospitality operations.
- Strong understanding of hospitality industry trends and challenges.
- Ability to build and maintain long-term relationships with clients.
- Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
- Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Self-motivated and goal-oriented, with a relentless drive to exceed targets.
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
To apply for this job please visit job-boards.greenhouse.io.
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