Role Overview
The Governance and Experience team builds policies, products, and operating mechanisms for TikTok Shop. This role identifies opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data.
What You Will Do
Support after-sales service experiences, identify pain points, and propose improvements to service policies and product solutions. Translate business and service needs into clear product requirements and user stories.
Why It Might Be a Fit
Strong analytical, logical thinking, and problem-solving skills are required. Collaboration with partner teams in China and APAC is necessary. Fluency in Mandarin and English is required.
Requirements
- Bachelor’s degree
- Good analytical skills
- Strong logical thinking and structured problem-solving skills
- Ability to translate business and service needs into product requirements
- Strong cross-functional communication and collaboration skills
- Fluency in Mandarin and English
To apply for this job please visit lifeattiktok.com.
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