Customer Success Manager II – EMEA

Role Overview

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realise the full potential of the platform.

What You Will Do

Supporting the key phases of the customer journey: onboarding, adoption/value conversations, business reviews and renewal. Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform.

Why It Might Be a Fit

5+ years of experience in a technical account management, customer success, or post-sales role at a technology company. Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).

Requirements

• 5+ years of experience in a technical account management, customer success, or post-sales role at a technology company
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
• Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
• Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
• Knowledge of API’s + how they function