Service and Sales Operations Assistant

Role Overview

As Service & Sales Operations Assistant, you will be at the heart of our day-to-day sales and service operations, helping ensure a smooth experience for both our customers and internal teams across Poland, the Czech Republic, Slovakia, Lithuania, Latvia and Estonia.

What You Will Do

Prepare quotations for service and sales activities, spare parts and service agreements, calculate service costs and respond to customer enquiries. Process customer orders in IFS, checking prices, spare-parts availability and delivery times, and coordinate fulfilment with Sales, Service, Warehouse, Logistics and other teams.

Why It Might Be a Fit

A customer-focused approach and confidence communicating with customers by email and phone. Strong organisation, attention to detail and accuracy, with the ability to prioritise and manage several tasks at the same time.

Requirements

• A degree in Business Administration, Economics, Sales, Logistics or a related field, or equivalent relevant professional experience.
• Fluent Polish and English, with the ability to communicate confidently with customers and colleagues in both languages, verbally and in writing.
• Good Microsoft Office skills, particularly Outlook, Word and Excel, and confidence working with numbers, documents and computer systems.
• Any experience with order processing, invoicing, inventory or ERP systems would be beneficial, but training will be provided.
• A customer-focused approach and confidence communicating with customers by email and phone.
• Strong organisation, attention to detail and accuracy, with the ability to prioritise and manage several tasks at the same time.

Benefits

• Salary from PLN 10,000 gross per month
• Annual performance bonus
• 4 additional days of paid annual leave on top of your statutory annual leave entitlement in Poland.
• Private medical healthcare
• MultiSport card – TOMRA covers 70% of the cost.
• Comprehensive onboarding and technical training
• All the tools you need to do your job – laptop and mobile phone
• English lessons funded by TOMRA
• Employee Capital Plan (PPK)
• Employee Share Purchase Programme – the opportunity to purchase TOMRA shares on preferential terms.
• Long-service awards – awarded every 5 years of employment with TOMRA.
• Team events and social activities

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