Customer Success – Apptrove (Onboarding & Account Management)

Role Overview

Apptrove is looking for a Customer Success Professional to own the customer journey from product demos and onboarding through implementation, go-live, and ongoing account growth. The role combines technical expertise and relationship management to drive successful integrations, product adoption, customer retention, and long-term growth through close collaboration with Sales, Product, Engineering, and Support.

What You Will Do

Lead product demos and discovery, own onboarding end-to-end, drive technical implementation, manage implementation projects, enable customers on the platform, communicate proactively, identify and mitigate risks, manage ongoing customer relationships, drive product adoption and customer outcomes, own retention and account growth, and collaborate cross-functionally.

Why It Might Be a Fit

The ideal candidate will have 3–6 years of experience in Customer Success, Technical Customer Success, Client Success, Onboarding, Implementation, or Account Management within a B2B SaaS or technology environment, a B.Tech/BE degree, and strong understanding of SDKs, APIs, postbacks, attribution links, tracking flows, and mobile app attribution ecosystems.

Requirements

• 3–6 years of experience in Customer Success, Technical Customer Success, Client Success, Onboarding, Implementation, or Account Management within a B2B SaaS or technology environment
• B.Tech/BE degree
• Strong understanding of SDKs, APIs, postbacks, attribution links, tracking flows, and mobile app attribution ecosystems
• Practical experience with SDK/API integrations, app tracking configuration, in-app event setup, integration validation, and technical troubleshooting
• Understanding of mobile measurement platforms (MMPs), mobile user acquisition, performance marketing, and campaign attribution
• Experience leading product demos, onboarding calls, technical discussions, customer training, and stakeholder reviews
• Ability to understand customer business requirements and translate them into clear technical steps and actionable solutions
• Strong relationship-management skills, with the ability to engage confidently with both technical teams and business decision-makers
• Understanding of customer lifecycle management, product adoption, account health, retention, renewals, and expansion opportunities
• Strong analytical and problem-solving skills, with the ability to interpret campaign performance and attribution data
• Excellent written and verbal communication, presentation, stakeholder-management, and escalation-handling skills
• Ability to manage multiple customer accounts and implementation timelines independently in a fast-paced environment
• A strong learning mindset, high ownership, and the ability to use AI tools responsibly to improve productivity and execution

Benefits

• Comprehensive medical insurance coverage
• Attractive reimbursement policies
• Five-day workweek culture
• Continuous learning opportunities
• Career growth and development
• Global customers, cross-functional teams, and large-scale SaaS products
• High-impact initiatives
• Competitive, industry-leading remuneration