Customer Success Manager – Commerce cloud – Spanish speaker

Role Overview

The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. They will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization.

What You Will Do

Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives. Develop an understanding and knowledge of customers’ Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.

Why It Might Be a Fit

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language. They will build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors and collaborators.

Requirements

• Experienced professional with 7-10 years of relevant industry expertise
• In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Fluency in Spanish & English is required for this opportunity

Benefits

• Degree or equivalent proven experience required
• Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• The ideal candidate should have an understanding of a retail company’s e-commerce strategy, including omnichannel integration and online sales support, as well as insight into customer lifetime value, digital engagement, and conversion optimization