Customer Success Manager, Senior Manager

Role Overview

The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.

What You Will Do

Strategic Accountability and Account Leadership, ROI-Driven Engagement, Complex Program Management, Resource Mobilization, Engagement Charter, Business Value Integration, Agentic Workflow Design, ROI Segmentation, Trusted Advisory and Executive Influence, Advanced Stakeholder Management, Complex Navigation, Business Insight, Customer Advocacy, Solution & Industry Expertise, Mentorship and Development, Domain Expertise and Risk Mitigation, Risk Management, AI Governance & Guardrails, Root Cause Synthesis, Root Cause Analysis

Why It Might Be a Fit

Experience: Experienced business professional with 6+ years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields. Executive Communication: Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.

Requirements

• Experience: Experienced business professional with 6+ years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
• Executive Communication: Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
• Behavioral Competency: Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment.
• Technical Acumen: Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment

Benefits

• office-flexible
• 3 days per week in office
• AI agents accelerate your impact
• Benefits and resources support you to find balance and be your best