Senior Agentic Customer Success Manager

Role Overview

Join our Customer Success team as a remote, customer-based Customer Success Senior Manager in London. You act as a trusted strategic advisor to enterprise executives, leading their Agentforce adoption, AI governance, and organisational change to deliver measurable business results at scale.

What You Will Do

Set the strategy for customers’ AI Center of Excellence, advise executive sponsors on governance, operating models, and ‘Agent Champion’ programs, and lead the account team across Account Executives, Professional Services, and consulting partners.

Why It Might Be a Fit

You will be our person if you have 8+ years of work experience, including 5+ years in Customer Success, Professional Services, or Management Consulting, leading adoption and change management for complex enterprise software-as-a-service (SaaS) accounts.

Requirements

• 8+ years of work experience
• 5+ years in Customer Success, Professional Services, or Management Consulting
• Leading adoption and change management for complex enterprise software-as-a-service (SaaS) accounts
• Experience in Supply Chain or Manufacturing, including enterprise resource planning (ERP), material requirements planning (MRP), or transportation management systems (TMS)
• Financial Services experience, including Banking, Insurance, Wealth Management, or regulatory and compliance workflows
• Mentoring peers or leading cross-functional initiatives within a Customer Success organisation
• Data Cloud, Agentforce, or Slack-based workflow automation experience
• Salesforce certifications, such as Administrator or AI Associate

Benefits

• Reasonable accommodation during the application or the recruiting process
• Artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications
• Inclusive recruitment process
• Interview to disabled applicants who meet the essential criteria for the role
• Equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment