Exports Customer Experience Senior Assistant Manager

Role Overview

The Exports Customer Experience Senior Assistant Manager is responsible for ensuring stable export operations and maintaining high service levels for both PC and B&W business units. This role oversees export customer service concerns, ensures 100% OTIF delivery of export innovations, and manages export demand planning.

What You Will Do

Oversee the achievement of Exports Customer Service KPIs (ICDOT), manage a team of Exports Customer Service Executives, ensure smooth operations in the export distribution process, and provide transparency on the overall supply situation.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of experience in Supply Chain operations, specifically in planning and export-related areas, and demonstrated analytical and conceptual problem-solving abilities.

Requirements

• 3-5 years of experience in Supply Chain operations
• Working knowledge of supply chain management principles
• Demonstrated analytical and conceptual problem-solving abilities
• Excellent oral and written communication skills
• Ability to manage multiple projects and work through ambiguity
• Proficiency in Microsoft Excel
• Good working knowledge of SAP and Kinaxis is an asset

Benefits

• Equity, inclusion and diversity
• Support for employees with access requirements