Customer Experience Specialist

USP is an independent scientific organization that develops quality standards for medicines, dietary supplements, and food ingredients. As a Customer Experience Specialist, you will support customer experience programs and initiatives across multiple regions, ensuring customer satisfaction and feedback are continuously gathered, analyzed, and acted upon.

Requirements

• Bachelor’s degree in Business, Marketing, Customer Experience, or a related field
• 2-4 years of experience in a customer experience, customer success, or project coordination role
• Strong organizational skills, excellent communication and interpersonal skills
• Proficiency with Excel, PowerPoint, CRM, data analytics, and project management software

Benefits

• Company-paid time off
• Comprehensive healthcare options
• Retirement savings