Remote People Operations & Performance Associate – LATAM

Role Overview

As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support.

What You Will Do

Monitor VA attendance, working hours, productivity, and performance, identify performance risks, analyze root causes, and implement timely improvement plans, maintain accurate performance records, dashboards, and monthly reports.

Why It Might Be a Fit

You will thrive here if you have experience in people management, account management, HR workforce management, or productivity coordination, and excellent interpersonal and coaching skills.

Requirements

• Fluent in English (C1/C2) and Spanish
• 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Experience with time-tracking tools is a plus
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback
• Excellent communication and attention to detail

Benefits

• Hourly rate equivalent to approximately USD $950-$1,100 per month
• Paid time off
• Performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations