Role Overview
The Customer Success Manager is responsible for creating and nurturing relationships with a set of customers, ensuring they achieve their goal outcomes, and delivering ongoing proactive and reactive service.
What You Will Do
Manages a book of business, conducts client meetings, communicates best practices, and provides guidance on Validity tools.
Why It Might Be a Fit
The ideal candidate is a positive, driven individual with a customer-first mentality, excellent communication skills, and a focus on customer retention and outcomes.
Requirements
- 3-5 years in a customer service/support role
- Excellent communication skills and presentation skills
- Sales acumen to work closely with account executives
- Ability to conduct business analysis and ask questions to adapt offerings to meet customer needs
Benefits
- Salary range $70,000 – $95,000
- Bonus opportunities
- Stock options
- Benefits
To apply for this job please visit validity.applytojob.com.
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