Customer Success Manager

Role Overview

The Customer Success Manager I manages day-to-day relationships with an assigned portfolio of healthcare clients, including health plans and larger provider organizations. As a consultative partner, this person learns each client’s goals and helps connect them to Cozeva and Vatica Health solutions for population health, quality and risk adjustment.

What You Will Do

Build relationships with assigned clients and understand the business goals behind their requests; help clients apply product capabilities, workflows and best practices that address their needs.

Why It Might Be a Fit

The role combines healthcare knowledge, product fluency, data analysis and hands-on follow-through to support adoption and client outcomes.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience
• At least four years of progressive experience in healthcare administration, healthcare technology, or a related client-facing or product role
• Foundational knowledge of value-based care and working knowledge of population health, quality programs and risk adjustment, including familiarity with relevant measures such as HEDIS and Medicare Stars
• Experience working with health plans, independent physician associations (IPAs), management services organizations (MSOs), large health systems or similar enterprise healthcare organizations
• Ability to learn healthcare software and workflows, analyze product use and performance data, and translate client needs into practical recommendations
• Ability to investigate complex questions, adapt to changing priorities, and drive action with colleagues across teams without direct authority
• Strong written and verbal communication, including the ability to lead client conversations and present data and recommendations clearly
• Ability to travel for client meetings as needed and collaborate with colleagues across time zones

Benefits

• Competitive salary based on your experience and skills
• Bonus Potential (based on role and is discretionary)
• 401k plans
• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability
• Excellent PTO policy
• Great work-life balance environment
• Strong supportive teams