Technical Account Manager

Role Overview

The Technical Account Manager (TAM) is a critical role at Vectra, responsible for developing and managing Vectra’s customers in an assigned region. The TAM will own the relationships with customers, connecting with key business executives, security, and IT stakeholders to develop an understanding of their strategic business needs and goals.

What You Will Do

The TAM will provide an ongoing adoption and industry best practices strategy to ensure customers understand and maximize value from their investment in Vectra. This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization.

Why It Might Be a Fit

The TAM will drive high levels of customer satisfaction, deep engagement, and mutual success by owning the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers.

Requirements

• solid technical foundation in network security and enterprise software
• proven track record of successfully interfacing with customers on both technical and non-technical levels
• strong business acumen and sales experience
• passion for ensuring a top quality customer experience
• minimum of 5 years of experience in enterprise subscription-based vendors in a customer-facing role
• extensive experience as a hands-on CSM or TAM supporting high touch enterprise customers
• strong experience of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
• strong knowledge of TCP/IP, DNS, VPN and SSL technology
• project management skills with a high attention to detail
• experience in supporting customers with strong empathy AND passion for revenue and growth
• proven record of establishing and building successful C-level relationships
• service management minded with strong commitment to customer service
• excellent presentation and communication skills, both verbal and written
• excellent organizational, analytical, negotiation, and influence skills
• relevant Bachelor’s degree; preference for computer science or related degrees
• demonstrated ability to use AI-enabled tools to improve productivity, quality, decision-making, and customer outcomes
• comfortable using AI for practical work such as drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows
• able to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information

Benefits

• competitive base pay
• incentive plan eligibility
• participation in the employee equity plan (stock options)
• health care insurance
• income protection / life insurance
• access to retirement savings plans
• behavioral & emotional wellness services
• generous time away from work
• comprehensive employee recognition program

Tagged as: Project Management