Customer Success Manager, Site Research

Role Overview

As a Customer Success Manager, you will be responsible for managing the post-sales relationship with an assigned portfolio of Verily Viewpoint Site CTMS customers. This role is focused on driving successful onboarding and training of new users and stakeholders, increasing product adoption, proactively monitoring customer health, fostering long-term retention, identifying opportunities for growth, and executing customer renewals and contract discussions.

What You Will Do

Develop strong relationships with executive sponsors, operational leaders, and end users to become a trusted advisor. Partner cross-functionally with Sales, Product, Engineering, Support, and Learning teams to advocate for customer needs, resolve challenges, and deliver an exceptional customer experience.

Why It Might Be a Fit

The Customer Success Manager is accountable for the revenue retention and growth of their portfolio of Viewpoint Site CTMS customers.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3+ years of experience in Customer Success, Account Management, Client Services, Clinical Research, or Healthcare Technology.
• Proven track record managing customer relationships, engaging executive and operational stakeholders, and driving retention and contract renewals.
• Exceptional communication, presentation, problem-solving, and cross-functional organizational skills.
• Demonstrated ability to manage multiple priorities and accounts simultaneously in a fast-paced environment.

Benefits

• Bonus
• Equity
• Benefits