Sales Operations & Support Coordinator II

Role Overview

This position is responsible for enhancing customer experience and relationships and providing Sales support by creating quotes in CPQ. The role involves learning and understanding the reseller pricing discount structure, creating quotes for standard SKUs, and creating ETOs. The successful candidate will work with the sales team, escalate quote issues, and submit quotes to the order review status.

What You Will Do

Creates CPQ quotes for customers’ pricing and availability requests (RFQ) and to match reseller purchase orders we have received for processing. Works with the sales team when pricing issues occur. Creates an organized process for follow-up on quote escalations.

Why It Might Be a Fit

The successful candidate will have 1-2 years of relevant experience, preferably in a customer service, order processing, or administrative support role. They will be proficient in Microsoft Office, have accurate data entry and typing skills, and be familiar with Oracle/EBS systems. They will also have excellent verbal and written communication skills, strong phone and email etiquette, and interpersonal abilities.

Requirements

• 1–2 years of relevant experience, preferably in a customer service, order processing, or administrative support role.
• High school diploma or equivalent experience; additional training or certifications in business administration or related fields is a plus.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Accurate data entry and typing skills.
• Familiarity with Oracle/EBS systems is an advantage.
• Excellent verbal and written communication skills
• Strong phone and email etiquette and interpersonal abilities.
• Demonstrated ability to resolve customer issues professionally and efficiently.
• Able to work both independently and collaboratively.
• Exceptional organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Logical problem-solving skills to troubleshoot service contract order issues.
• Strong sense of teamwork with a leadership-oriented mindset.
• Proven ability to contribute to team goals while working independently.
• Service industry experience is a plus