Customer Success Manager

Role Overview

We are looking for a Customer Success Manager with technical knowledge to ensure clients achieve their objectives and obtain the maximum value from using their products and services. The person must understand procedures functionally well and have knowledge to participate at the first level in technical aspects.

What You Will Do

Responsible for ensuring the adoption and success of the solutions and services used by business teams, acting as a link between users and IT areas. Manage the relationship with stakeholders, as well as identify needs and opportunities for improvement.

Why It Might Be a Fit

This position requires a high level of English (C1 / C2) and a combination of analytical capacity, communication skills and stakeholder management.

Requirements

• University degree in Engineering, Computer Science, Information Systems, ADE or similar
• At least 6 years of experience as Customer Success Manager, Business Analyst, or similar roles
• Technical and functional knowledge with multinational clients
• Experience working with Jira, Confluence and Agile methodologies
• Analytical capacity, attention to detail and excellent communication skills
• High level of English (C1), both spoken and written, to work in an international environment

Benefits

• Technical and competence training
• Contract in the payroll with a career plan
• Social benefits
• Family and labor conciliation thanks to flexibility and the possibility of teleworking
• Economic bonuses for certifications