Assistant Manager_Telecom Billing Operations Engineer

Role Overview

The role is responsible for ensuring the successful execution of bill runs, invoice processing, call/CDR handling, reconciliation activities, and exception management while maintaining SLA and KPI commitments.

What You Will Do

The individual will collaborate with cross-functional teams to resolve billing, rating, mediation and integration issues, contribute to automation and AI-enabled operational improvements, and support governance, compliance and continual service improvement initiatives.

Why It Might Be a Fit

This opportunity is ideal for professionals with 2 to 5 years of Telecom IT, BSS or enterprise billing application operations experience and strong production-support expertise.

Requirements

• 2+ years of Telecom IT, BSS or enterprise billing application operations experience
• Hands-on experience with telecom billing platforms such as Oracle BRM, Amdocs, Kenan, Geneva/SingleView, BSCS or equivalent billing solutions
• Proven experience in bill-run processing, invoice generation and posting, call/CDR processing, billing assurance and discrepancy management
• Strong Unix/Linux administration and Shell scripting capabilities
• Advanced SQL and PL/SQL knowledge for troubleshooting, data validation, reconciliation and operational automation
• Experience working with application logs, batch processing, schedulers, file-processing systems and database troubleshooting
• Understanding of integrations between CRM, mediation, billing, invoicing, payment, reporting and document management systems
• Exposure to monitoring and observability tools such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Grafana, Zabbix or similar platforms
• Knowledge of ITIL-based Incident, Problem, Change and Service Request processes
• Familiarity with billing assurance, reconciliation controls, audit readiness and operational governance
• Strong analytical thinking, communication and stakeholder management skills
• Bachelor’s degree or equivalent relevant professional experience
• ITIL certification or billing-platform certifications are desirable
• Exposure to SRE practices, cloud technologies, containerised services and AIOps capabilities would be advantageous

Benefits

• Opportunity to work on large-scale telecom billing and business support systems supporting global operations
• Exposure to end-to-end billing lifecycle management, including billing, invoicing, mediation and reconciliation processes
• Experience working within SLA-driven operational environments with opportunities to influence service improvements
• Involvement in automation, observability and AI-enabled operational transformation initiatives
• Collaboration with diverse cross-functional teams across technology, operations and vendor ecosystems
• Participation in governance, compliance and audit-related activities that strengthen operational excellence