Account Manager – CCaaS UK

Role Overview

Join Vonage and help us innovate cloud communications for businesses worldwide. The Account Manager role at Vonage is pivotal, driving customer satisfaction, adoption, and growth.

What You Will Do

Maintain a portfolio of accounts, develop strong partnerships with customers, and work cross-functionally to guide customers through an optimal customer journey.

Why It Might Be a Fit

You will be at the forefront of driving customer satisfaction, adoption, and growth, with a strong focus on retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers.

Requirements

• 5+ Years of prior experience in consultative, solution selling to business clients
• Prior account management experience or familiarity with customer success organizations
• Background of Managing Mid Market to Enterprise size Accounts
• Strong track record of meeting and exceeding targets
• Experience and ability to interact with and influence C-level executives
• Strong empathy for customers and relationship-building skills
• Excellent presentation skills
• Strong orientation toward problem-solving with a systematic and managed approach
• Technical aptitude with an ability to understand SaaS and software business models
• Knowledge of Salesforce CRM

Benefits

• Legal & General Pension
• Life Assurance
• Income Protection
• Private Medical & Dental Insurance
• Eligible for Free Eye Tests
• Shopping Discounts
• Optum Employee Assistance Programme
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year