Customer Success Manager- Commodities

Role Overview

The Customer Success Manager will ensure every user at Vortexa’s clients gets real value from the company’s products. They will own adoption and value for their book of business, working with each Account Manager as one account team.

What You Will Do

The Customer Success Manager will drive onboarding and time to value, know every user, deepen adoption, and protect retention.

Why It Might Be a Fit

The ideal candidate will have 4+ years of experience in energy, commodities, or shipping markets, ideally as an analyst, trader, charterer, broker, or operator. They will also have technical fluency or the willingness to learn when talking about APIs, data integrations, and how analyst teams consume data.

Requirements

• 4+ years in energy, commodities, or shipping markets
• Experience in energy, commodities, or maritime markets, or with a data or API product used by technical and analytical buyers
• Technical fluency, or the willingness to learn, when talking credibly about APIs, data integrations, and how analyst teams consume data
• Ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers
• Data-driven approach: using usage data and CRM to prioritize time and show clients the value they get

Benefits

• 401k with up to 2% contributions matched by Vortexa
• Private Health Insurance offered via Blue Cross Shield
• Dental and Vision cover offered via Guardian
• Global Volunteering Policy to help you ‘do good’ and feel better
• Stock-options in a fast-growing, high-potential business
• A vibrant and diverse workplace
• An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and ‘getting things done.’

Tagged as: Data Analysis