Sales Operations Manager

Role Overview

The Sales Operations Manager will lead and coach a small Sales Operations pod responsible for Salesforce administration, reporting, automation, and operational support. The ideal candidate will combine strong Salesforce expertise, sales operations knowledge, automation skills, data discipline, and people leadership.

What You Will Do

The Sales Operations Manager will be responsible for managing workflows for hot leads, inbound lead routing, Product Qualified Accounts, and sales-assist opportunities. They will also build and maintain reporting infrastructure to monitor Pro-to-Enterprise conversion and identify coverage or process gaps.

Why It Might Be a Fit

The ideal candidate will have 4–7 years of experience in Sales Operations, preferably within a B2B SaaS organisation, and strong hands-on expertise with Salesforce, including reports, dashboards, data models, account ownership, workflows, and process automation.

Requirements

• 2+ years of experience
• Strong hands-on expertise with Salesforce
• Strong understanding of Salesforce data structures, CRM hygiene, attribution, routing, and large-scale data management
• Direct experience partnering with BDR/SDR and Account Executive teams
• Experience working with PLG and Sales-Assist GTM models
• Proven experience in a player-coach role, managing teams, offshore resources, or contractors
• Strong ability to build lightweight automation using Salesforce Flows, scripts, CLI tools, scheduled jobs, or APIs
• Experience integrating or working across Salesforce and other business systems
• Strong understanding of sales reporting, forecasting, pipeline management, and performance analytics
• Excellent problem-solving skills with a strong root-cause-oriented approach
• Ability to work with large datasets and maintain high standards of data accuracy and integrity
• Strong process-building mindset with the ability to turn manual activities into scalable, repeatable workflows
• Excellent communication and stakeholder-management skills
• Strong organisational skills and ability to manage multiple operational priorities in a fast-paced SaaS environment

Benefits

• Salary range: Rs 1200000 – Rs 2000000 (ie INR 12-20 LPA)
• Health insurance
• Vision insurance
• Dental insurance
• Other benefits