Product and Merchant Operations Account Manager

Role Overview

Own the operational performance of the 10-4 platform, ensuring seamless transactions, merchant onboarding, and product performance. Partner with Product, Engineering, and Merchant teams to identify issues and drive resolution.

What You Will Do

Lead onboarding and activation of new merchant partners, monitor merchant-level performance, and drive proactive improvements. Triage and prioritize product performance issues, leverage transaction data to diagnose and resolve issues, and establish repeatable processes for issue resolution.

Why It Might Be a Fit

This role requires strong analytical and problem-solving skills, with the ability to translate operational insights into actionable product inputs. You will work closely with cross-functional teams to drive continuous improvement and ensure the 10-4 experience is seamless for drivers and merchants.

Requirements

• Strong analytical and problem-solving skills
• Ability to translate operational insights into actionable product inputs
• Experience with merchant onboarding and activation
• Knowledge of product performance and issue triage

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement