Customer Experience Specialist (E-commerce)

Customer Experience Specialist (E-commerce)

Summary

• Salary: Basic $2600

• Location: Clark Quay

• Monday – Friday (10am – 7pm)

• Attractive company benefits (AWS)

Responsibilities

• Handle phone, online and social media enquiries.

• Assist with customer enquiries, complaints and appointments.

• Resolve issues and escape complex cases when needed.

• Process daily e-commerce orders and respond to customer emails.

• Pack orders and arrange courier collection.

• Coordinate with labs and shops on stock and lens arrangements.

• Check daily sales and order records.

• Follow up with customers for updated prescription details.

• Prepare daily reports.

Requirements

• At least 2 years working experience in customer service and communication roles in a fast-paced environment

• Excellent written and verbal communication skills

• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

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