Client Value Manager (Account Management)

About the Company

Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel. The company’s proven business strategy is underpinned by personalised service excellence supported by market leading technology solutions which deliver a return on investment to our customers. Headquartered in Australia with its Asia head office in Hong Kong, the company provides local service solutions to customers of all sizes across the world including Hong Kong, Singapore, China, Taiwan and Japan in Asia. CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to clients.

About the Role

• Act as the primary point of contact and trusted advisor for assigned corporate clients
• Build and maintain strong, long-term client relationships to ensure satisfaction and retention
• Partner with clients to understand business goals and translate them into actionable travel program strategies
• Leverage data, reporting and insights to guide client decision-making
• Lead and support strategic travel initiatives focused on cost optimization, compliance, and traveller experience
• Identify and pursue opportunities to grow client revenue through upselling and cross-selling of products, services, and solutions
• Collaborate closely with cross-functional teams to deliver consistent, high-quality service and experience
• Manage service escalations and ensure timely, effective resolution
• Participate in ad-hoc projects as assigned by the reporting manager.

Requirements

• Minimum five (5) years of experience in account management or client servicing, including at least two (2) years within the travel or a related industry.
• Sound knowledge of business travel management principles and familiarity with travel industry technologies and systems is preferred.
• Demonstrated experience in client and account relationship management, with a proven ability to maintain and strengthen long-term partnerships.
• Excellent interpersonal, communication, and presentation skills, with the ability to engage effectively with internal and external stakeholders.
• Strong negotiation and influencing skills, with the capability to achieve favourable outcomes.
• Highly developed organisational and time management skills, with the ability to prioritise and manage multiple tasks efficiently.
• Self-motivated, proactive, and results-oriented, with the ability to perform effectively under pressure.
• Positive attitude and strong team player, contributing to a collaborative and supportive work environment.
• Proficient in written and spoken English; additional language skills will be an advantage.
• Candidates with less experience may be considered for an Executive role.