Banking Services Officer – Customer Experience

I am currently hiring for a

International Call Centre /

Call Centre Agent / Customer Service

position on a Initial

12-month contract basis

(extendable based on project requirements).
Please review the job details below and confirm if everything aligns with your expectations.
Key Responsibilities
Inbound & Outbound Support:

Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
Transaction Processing:

Accurately process secure customer requests, fund transfers, and data updates.
Product Promotion:

Promote banking products, digital self-service tools, and credit services.
Performance Metrics:

Meet performance targets for call resolution, service quality, and schedule adherence.
Shift & Work Schedule
PM Shifts:

Rotating blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
Rotation:

Includes weekends and public holidays on a rotating pattern (typically one weekday and one weekend day off).
Compensation:

Monthly shift allowances are provided.
Skills:

Professional telephone etiquette, active listening, and strong communication skills.
Flexibility:

Ability to work rotating or staggered shift patterns.

Important Note:
Please share your resume in Word format with

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If this requirement is not a match for you, please feel free to refer your friends.
Interested professionals can reach out to me for a confidential discussion at

+65 68177759 .
Best Regards,
Arti C
Sr. Talent Acquisition
Helius Technologies Pte Ltd
36 Robinson Road, #13-05, City House, Singapore 068877
Mobile / WhatsApp:

+65 68177759
DID:

+65 6429-9407
Email:

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