Account Manager

Job Summary:

The role will involve building strong customer relationships, understanding business needs, proposing suitable solutions, managing sales opportunities and working with internal teams to deliver quality solutions and services.

Account Management:
Manage assigned customer accounts and build strong, long-term relationships with key stakeholders.

Engage stakeholders and senior decision-makers to develop business opportunities.

Maintain good after-sales support to ensure customer satisfaction and retention.

Sales Generation:
Identify new business opportunities through prospecting, networking, referrals and account development.

Develop and manage sales pipelines to achieve monthly, quarterly and annual sales targets.

Identify cross-selling and up-selling opportunities within existing accounts.

Solution & Product Management:
Understand customer requirements and recommend suitable printing, IT products, solutions and services.

Conduct product and solution presentations or demonstrations where required.

Quotation & Proposal Preparation:
Prepare and present quotations and proposals based on customer requirements.

Support RFPs, tenders and major sales opportunities.

Customer & Internal Coordination:
Work with internal teams to ensure timely delivery and quality of products and services.

Manage customer requirements and follow up on actions throughout the sales process.

Sales Reporting & CRM:
Maintain accurate customer, sales opportunity and activity records in the CRM system.

Provide regular updates on sales performance, pipeline and account activities.

Market Research:
Monitor market trends and competitor activities to identify potential business opportunities.

Others:
Perform other duties as assigned by Management.

About you
Minimum Diploma or Degree in any discipline.

At least 3 years of working experience in the similar capacity.

Sales experience in IT office automation or similar industry is an advantage

Possess initiative with desire drive for excellence in a dynamic environment

Possess a successful track record in achieving set objectives

IT-savvy and possess own vehicle preferred

Passionate in engaging with customers and provide excellent service

Good communication and presentation skills with good command of English

Other Information
EA Reg No.: R1551305
License No. 22C1076

Tagged as: Pipeline Management