Operations Manager: Field Service & Customer Experience

Job Description

We are seeking an experienced

Operations Manager

to support and manage the daily operations of our air-conditioning servicing and installation business in Singapore. The role focuses on service coordination, customer management, and operational efficiency.
Key Responsibilities

Oversee daily service operations, including scheduling of maintenance, repair, and installation jobs
Coordinate with technicians to ensure timely and efficient service delivery
Manage customer enquiries, service requests, and after-sales support
Develop and implement strategies to improve customer satisfaction and retention
Monitor job progress, service quality, and operational performance
Support business development efforts, including client relationship management and upselling opportunities
Maintain proper documentation, service records, and reporting
Ensure compliance with company procedures and service standards
Assist in training and supervising service coordinators and support staff
Requirements

Minimum

5–7 years of working experience , preferably in operations, retail, or customer service management
Experience in

team supervision and daily operations management
Strong organizational and coordination skills
Ability to manage multiple tasks in a fast-paced environment
Customer-oriented with strong problem-solving abilities
Ability to communicate in English; Mandarin is an advantage (to liaise with Chinese-speaking customers)

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