Channel Operations Account Manager

The goal of this role is to own the operational execution of Meta Reality Labs products across our retail and distribution partner network. You’ll manage the full order-to-cash cycle, drive CPFR with assigned accounts, and ensure channel inventory health meets our targets – all while actively using AI tooling to make the work faster, sharper, and more scalable.

This role reports into the regional Channel Operations Manager and sits within the Global Channel Operations team. You’ll work directly with retail partners, distributors, and cross-functional teams spanning sales, logistics, planning, and finance.

Why AI matters here:

• Our team is building an AI-first operating model. This role requires hands-on, daily use of AI tools to solve real operational problems – not just familiarity with the concepts. You’ll be expected to translate business needs into working AI solutions using the tools we have (enterprise AI assistants, Google Workspace AI, internal automation platforms).
• 5+ years in supply chain operations – you understand inventory, allocation, orders, fulfilment, and how distributors and retail partners work.
• Proven AI proficiency – not theoretical. You already use AI tools to get work done.
• Show us: automations you’ve built, reporting you’ve streamlined, processes you’ve improved using AI, or workflows you’ve designed with prompt engineering.
• Ability to translate business problems into AI solutions – knowing when AI adds value, when it doesn’t, and executing accordingly.
• ERP experience – Oracle, SAP, or equivalent order management systems.
• Strong Excel and reporting skills – comfortable with data, analysis, and presenting findings.
• Experience communicating operational updates and recommendations in writing and verbally to cross-functional audiences including sales, engineering, retail partners, and 3PL vendors.
• Adaptability – fast-paced environment, changing priorities, new tools and processes regularly.
• Experience with CPFR, demand planning, or inventory management in consumer electronics or retail.
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
• Experience building workflows or automations on AI platforms (enterprise AI tools, scripting with AI assistance, or similar).
• Familiarity with KPIs: Weeks of Supply, OTIF, On-Time Delivery, forecast accuracy.
• Track record of improving operational efficiency through technology or process redesign.
• Bachelor’s degree in Business, Supply Chain, Engineering, or related field.

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Tagged as: Excel, Forecasting