Sales Manager (Air & Ocean Freight)

Sales Manager (Marine / Freight Logistics)

Job Purpose

To assist the company in increasing its market share across all sectors, including ocean freight, air freight, warehousing and transportation, but not limited to these areas.

The Sales Manager will support the expansion of the company’s brand name in the market, explore other areas of business with existing corporate customers, and develop and implement sales strategies to achieve the company’s revenue goals.

Responsibilities

Sales & Business Development

• Assist the company in increasing its market share across all sectors, including ocean freight, air freight, warehousing and transportation, but not limited to these areas.
• Expand the company’s brand name in the market.
• Explore other areas of business with existing company corporate customers.
• Develop and implement sales strategies to achieve company revenue goals.
• Make visits to both corporate and potential customers.
• Build good relationships with customers to encourage more business.
• Build good relationships with overseas agents/offices and working partners to gain their support.
• Analyse market trends, competitor activity and customer preferences to identify growth opportunities.
• Create sales plans, forecasts and budgets.
• Prepare and send quotations to all customers, including overseas customers.
• Prepare customer contracts when necessary.

Sales Reporting

• Prepare a sales visit report for every customer visit.
• Provide a weekly sales visit schedule to the General Manager.
• Prepare a monthly sales pipeline and sales forecast for the General Manager.
• Prepare a fortnightly gross profit report and shipment volume report.
• Submit a quarterly sales report.

Customer & Operational Support

• Work closely with the Operations Department to set up customer SOPs and conduct briefings for all other departments involved before the start of shipments, ensuring that customer information and requirements are communicated correctly.
• Share market intelligence with other departments, where applicable.
• Follow up on customers’ outstanding payments when overdue.
• Conduct a yearly customer satisfaction survey by November.
• Investigate customer complaints and feedback and work closely with the relevant departments to provide customers with possible solutions.
• Update the office on any changes to rules and regulations set by the authorities.

Administration & Other Responsibilities

• Maintain all claims and submit them to Finance on time.
• Maintain LinkedIn postings.
• Assist with any other matters assigned by the General Manager.

Qualifications

• Minimum 5 years of relevant sales experience in freight logistics, including ocean freight, air freight, warehousing and/or transportation.
• Must have knowledge of Singapore GST rules and regulations for assisting overseas clients.

Tagged as: Forecasting, Pipeline Management