Senior Technical Account Manager, Enterprise Support, ES – APJC-ASEAN

Senior Technical Account Manager, Enterprise Support, ES – APJC-ASEAN

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

The AWS Enterprise Support team is growing to meet the demands of a portfolio of always-on latency-sensitive enterprise customers whose production workloads run across global AWS regions. As a Senior Technical Account Manager (TAM) you will be the named technical point of accountability for some of the team’s largest accounts – owning architectural guidance, operational strategy, and proactive support delivery end to end. The team is investing in three areas where you will have immediate impact: converting recurring support patterns into reusable automation and documented procedures deepening technical expertise in databases containers networking and capacity planning and shifting the delivery mix from reactive case work to proactive resilience reviews cost planning and measurable customer outcomes. If you want to own a customer relationship where every interaction matters and your contributions raise the bar for the whole team this is the role.

Key job responsibilities

• Own the end-to-end technical relationship for a portfolio of enterprise customers advising on cloud architecture operational strategy and launch readiness across global AWS regions.
• Assess customer environments for architectural risks and scaling constraints then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements and unpredictable demand patterns.
• Collaborate with account teams, Solutions Architects, and AWS service teams for compute, database, container, and networking services to resolve complex issues and drive product improvements informed by real customer patterns.
• Analyze operational metrics and deliver periodic performance reviews to customer leadership translating data into clear recommendations that strengthen security posture cost efficiency and system reliability.
• Contribute to the team’s shared knowledge base standard operating procedures and reusable automation and mentor fellow Technical Account Managers to raise the collective capability of the group.

A day in the life You might start the morning reviewing an operational dashboard for a customer whose traffic can spike without warning then jump into a call with their engineering team – in Mandarin – to walk through a scaling plan for an upcoming product release. After lunch you could be partnering with an AWS service team to troubleshoot a networking issue that spans a complex multi-account topology and later in the afternoon you present a quarterly architecture review to a customer’s leadership highlighting risks mitigated and opportunities ahead.

About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 7+ years of design/implementation/operations/consulting with distributed applications experience
• 7+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24×7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (https://amazon.jobs/content/en/how-we-hire/accommodations)(https://amazon.jobs/content/en/how-we-hire/accommodations) for more information.

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