Account Manager

• Own and grow a portfolio of assigned accounts, driving account expansion and long-term customer value.

• Build and maintain strong relationships with key stakeholders across senior leadership, operations, finance, and procurement—acting as a trusted partner to our customers.

• Lead the end-to-end sales process, including discovery, solution mapping, trials, pricing, negotiation, and closing.

• Conduct customer trials, demonstrations, and site recce engagements (where required) to validate solutions and unlock account growth opportunities.

• Manage objections professionally and strategically, ensuring customer concerns are addressed while protecting commercial outcomes.

• Create, structure, and deliver quotations and commercial proposals with accurate scope and terms.

• Summarise full order details clearly (services, sites, scope, timelines, billing requirements, and commercial terms) to ensure seamless internal handover and execution.

• Proactively manage renewals and retention by identifying churn risks early, coordinating recovery plans, and strengthening customer engagement.

• Collaborate cross-functionally with operations and internal stakeholders to ensure high-quality delivery and customer satisfaction.

• Maintain 100% CRM tracking, ensuring accurate account notes, opportunity updates, forecast health, and reporting discipline.

• Gather customer insights (needs, friction points, patterns) and contribute feedback that improves internal processes and customer experience.

  Requirement:
  1-2 years of experience in B2B account management or sales roles.

  Proven track record of growing revenue within accounts (expansion, renewals, upsells/cross-sells).

  Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties.

  Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation.

  High ownership and attention to detail—especially for quotations, order documentation, and end-to-end customer follow-through.

  A data-driven mindset with strong CRM hygiene and the ability to keep pipeline and forecasting accurate.

  Strong communication skills (written + verbal), with the ability to run structured discussions and push deals forward.

  Agility to thrive in a fast-paced, high-growth, and often ambiguous environment.

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Tagged as: Data Analysis, Forecasting, Pipeline Management