Customer Experience Specialist | Up to $4K + Commission | Education Industry – 0310

Customer Relations Specialist

• Working days : Monday to Friday

• Working hours : 8:30 AM – 6:15 PM (44 hours/week)

• Salary : $3,500 – $4,000 per month + Commission

• Location : (Support nearby centre)

• Choa Chu Kang ↔ Choa Chu Kang

• Woodlands ↔ Hougang

• Pandan Valley ↔ Jurong East

• Diploma holder

• 3 years of sales experience, preferably in EC Industry

• Willing to work weekends as required (to support parent visits)

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97•••019 for more Customer Relations Specialist role

Key Responsibilities:

1. Lead Management & Conversion

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)

• Build rapport with parents and understand their needs

• Present the school’s value proposition, curriculum, and programmes

• Drive conversion of leads into centre visits and enrolments

2. Centre Tours & Sales Closure

• Conduct centre tours for prospective parents

• Communicate curriculum, teaching approach, and child outcomes

• Take full ownership of closing enrolments, including follow-ups and securing commitment

3. Customer Experience Excellence

• Deliver a premium experience for every parent interaction

• Ensure timely and consistent follow-ups before and after visits

• Build long-term relationships with parents to support retention and referrals

• Act as the primary point of contact for parents throughout their journey

4. Brand Representation

• Represent the centre brand 

• Ensure consistency in messaging and service delivery aligned with brand values

5. Performance & Targets

• Achieve and exceed individual targets for:

• Lead-to-visit conversion

• Visit show-up rates

• Enrolments

• Maintain accurate tracking of leads, follow-ups, and outcomes

• Continuously improve conversion performance through feedback and learning

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279