Chief Customer Officer (CCO)

Chief Customer Officer (CCO)

About the Company

Innovative provider of evidence-based care guidelines & interactive solutions

Industry
Hospital & Health Care

Type
Subsidiary of a Public Company

Founded
1990

Employees
201-500

Categories

• Health & Wellness
• Health Care
• Biotech
• Healthcare
• Small and Medium Businesses
• Venture Capital

Specialties

• healthcare consulting
• clinical decision support
• clinical admission criteria
• care pathways
• clinical criteria
• software
• medical necessity criteria
• care plans
• behavioral health
• chronic care
• home care
• analytics
• opioid management
• clinical guidance
• evidence-based medicine
• care guidelines
• and medicare compliance

Business Classifications

• B2C

About the Role

The Company is seeking a Chief Customer Officer (CCO) to lead the definition and operationalization of a modern, outcomes-driven customer strategy. This executive will be a key member of the leadership team, responsible for the full customer lifecycle, including implementation, adoption, value realization, retention, and expansion. The CCO will unify various customer-facing functions into a cohesive organization, with a central focus on elevating the voice of the customer to drive strategic decision-making. The role demands a leader with a general manager mindset, capable of connecting customer outcomes to revenue performance and long-term enterprise value creation. The successful candidate will be tasked with driving measurable improvements in customer engagement and will be expected to build and maintain executive-level relationships with key customers.

Applicants for the CCO position at the company should have a minimum of 15 years' leadership experience in healthcare technology, digital health, or healthcare SaaS, with a strong understanding of healthcare delivery systems and payer/provider dynamics. The role requires a proven track record in leading customer-facing organizations at scale, with a focus on retention, growth, and satisfaction. The ideal candidate will have a clinical background or significant experience working with clinical stakeholders, as well as a deep understanding of regulatory and compliance considerations in healthcare technology. Strong business acumen, including experience with P&L ownership, go-to-market strategy, and operational scaling, is essential. The CCO will be expected to lead and scale a high-performing, multi-disciplinary customer organization, and to ensure that customer insight is embedded in product development and enterprise strategy.

Travel Percent
Less than 10%

Functions

• Operations

Confidential

Tagged as: Financial Modeling